For support & success
Stop answering the same question. It’s already written down.
Your customers ask in their own words and get a clear answer that cites your own documentation — so they self-serve, and your agents stop re-typing the same reply. When the answer isn’t there yet, the question becomes the next doc worth writing.
Deflect repeat tickets · Answers with receipts · A backlog built from real demand
“How do I rotate an API key without breaking my live integration?”
Self-serve, with receipts
The answer, before the ticket
A customer asks in their own words. The assistant answers from your published docs and shows the source — so they trust it, and your team never types the reply again.
Simulated assistant. Every answer is drawn from your published docs and links back to the source — never the open web.
Grounded, not guessed
Answers you can stand behind
Deflection is only worth it if the answer is right. Three guarantees keep the assistant honest enough to put in front of a customer.
Always cited
Every answer links back to the exact published block it came from — so an agent can verify it in one click before sending, and a customer can read the source for themselves.
Only your reviewed docs
Answers are drawn from your approved documentation, never the open web and never invented. If it has not been published and reviewed, the assistant will not say it.
Honest about the gaps
When the docs do not cover a question, the assistant says so plainly instead of guessing — and that question becomes a gap you can close.
Gap detection
Turn the questions you can’t answer into a backlog
Every ticket the docs could not resolve, every chat question, every empty search is a signal. Gravity turns those dead ends into a ranked list of the pages worth writing next — so the same question stops coming back.
Asked, not answered
Listening for unanswered questions…
Docs worth writing next
Ranking gaps by real demand…
One source of truth
One place the whole team trusts
The assistant is only as good as what it reads. In Gravity, that is one reviewed knowledge base every team shares — and the loop that keeps it growing.
Support, success and engineering read the same docs
No more private playbooks and stale wikis. Everyone answers from one reviewed, versioned knowledge base, so a customer hears the same thing whoever they reach.
Reviewed before it ships
Every page goes through approval, so the answer your assistant gives has already been checked by the team that owns it. No unreviewed copy reaches a customer.
The backlog writes itself
Gap detection turns the questions readers cannot self-serve into a ranked list of pages to write, so the docs improve from real demand instead of guesswork.
Less queue, more resolved
- 0%
- of repeat questions resolved without a human
- 0%
- of assistant answers carry a source citation
- 0×
- faster time-to-answer than searching the docs by hand
- 0
- reviewed knowledge base behind every reply
Representative of a typical workspace, not a guaranteed result.
In your support workflow
Where it lives
The assistant ships inside your own branded documentation site, and gap detection lands as a backlog your team can triage — wherever you already work.
Give your customers the answer first.
Publish your reviewed docs, hand readers a cited assistant, and let every unanswered question become the next page worth writing.